FAQ

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How do you engrave images on crystal?

The engraving process uses a laser to etch images and text on your crystal. When the laser is focused on to the glass, the focal point of energy is so high that the structure is changed at a small point. The laser beam is controlled by a computer, creating an image made of a thousand small points. This laser process is known as Vitrography.

Can you engrave a 3D image like a motorcycle?

Yes, we can. It is also possible for a 3D designer to compile 3D data on his computer and later engrave into a crystal. Please be sure to specify any instructions you have to the designers in the “Special Instructions” section upon placing an order. If the customer does not write in the Special Instructions Section, the designers have free will to move around the image, text, and orientation of the crystal to allow for best possible outcome of crystal.

Can you turn my company logo into a 3D logo?

Yes, we can take simple logos or graphics and laser them into the glass in 3D. If the logo you send is not a 2D illustration or is made of complex color gradients, it may not work.

Can you turn my 2D image into a 3D image?

Yes, our highly skilled and trained designers are working with the latest software and laser technology for image conversion to turn 2D images into 3D images. We make it easy for you – just give us your photo and we do the rest. Please be sure to specify any instructions you have to the designers upon placing an order.

Do you store my credit card information?

No, we never store your credit card information. Your credit card number is only captured during the checkout process while our system ‘talks’ to our payment processing gateway. Once the order is placed, we no longer have access to your credit card information.

Is my information safe?

The security of your personal information is very important to us. We will never sell or rent your personal information to any third parties under any circumstances. We value your trust and will work hard to protect the security and privacy of any personal information provided to us.

What are your business hours?

For your contact needs via email, we are in the office Monday through Sunday, 9am to 9pm.

For your shopping needs, we are open online 24/7.

What if I don’t see the answer to my question in your FAQs?

If you can’t find your answer, we encourage you to contact us.

Go to our contact us page for a quick and easy form to voice your questions and concerns.